Pharmacy Collections Specialist

Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About the Role

Pharmacy Collections Specialist

The Collection Specialist is responsible for collecting and posting payments, managing patient account payments, and resolving past-due patient balances.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Monitor accounts receivable and identifies overdue accounts to be addressed
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
• Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Resolve customer issues and complaints concerning billing or escalate to supervisor as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Communicate any insurance changes or Accounts receivable trends among the team
• Maintains a level of productivity suitable for the department.
• Answering questions from patients, clerical staff, and insurance companies
• Participating in educational activities and attending staff meetings
• Maintaining the strictest confidentiality; adhering to all HIPAA guidelines and regulations
• Other duties as assigned

Skills/Abilities:

• Ability to operate a computer, computer software, and basic office equipment
• Ability to operate a multi-line telephone system
• Skill in answering a telephone in a pleasant and helpful manner
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Proficiency reading, writing and speaking English is required

Education and Experience:

• 1 year of medical billing and collections practice experience preferred
• Knowledge of basic medical coding and third-party operating procedures and practices preferred
• Knowledge of business office procedures

Certificates/Licenses/Registration

• Pharmacy Technician Certification required
• Indiana and Pennsylvania State Pharmacy Technician license required

Financial Responsibilities (budget, revenue):

• This position has no budget responsibility, authority and/or level of control.

Physical Requirements:

• Work is performed indoors with potential for exposure to safety and health hazards related to a home office environment.
• Could periodically travel to other office and operational sites.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.